Cancellation & Refund Policy

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Refund Policy


For subscription based plans, a full refund will be issued if Techiwebi has not been able to resolve even a single issue for you within the first 15 days of the subscription.

If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this Techiwebi may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Also at the time of subscription Techiwebi performs level 1 check up & level 2 clean up optimization. After getting the level 2 service if you opt to cancel our services within the first 10 days of subscription only 50% of the total paid amount will be refunded.

For incident based plans, you will be eligible for refund as per terms when any of the following criterions are met:

 

  • You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan
  • 15 days have not passed after the issue was last worked upon by an Techiwebi technician.

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